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FREQUENTLY ASKED QUESTIONS

General Information | Tickets | Membership | Park Theater Events

GENERAL INFORMATION

When are you open?

The Museum is open Tuesday–Thursday and Saturday 9 a.m.–5 p.m., Friday 9 a.m.–9 p.m. and Sunday 10 a.m.–5 p.m. The Museum is closed on Monday.

The Museum is closed for the following holidays:

Thursday, January 1, 2009
Friday, July 3, 2009
Wednesday, November 11, 2009
Thursday, November 26, 2009
Friday, November 27, 2009
Thursday, December 24, 2009
Friday, December 25, 2009

The Museum Box Office is open during all regular Museum hours. In addition, the Museum Box Office opens two hours before the start of outdoor events and one hour prior to the start of indoor events.

Blue Ridge, the Museum Restaurant, is located on the lower level of the Museum and is open Tuesday–Saturday, 11:30 a.m.–2 p.m.

For additional information or to make reservations, call (919) 833-3548. Click here to see the menu.

For outdoor summer concerts and films, food vendors are normally on site.

Visit www.visitraleigh.com for a list of hotels.

There is never a charge to visit the Museum's permanent collection. The Museum does charge for special exhibitions.

Video recording is not permitted inside the Museum or at Museum Park Theater events. Visitors are welcome to use hand-held cameras without flash or tripod. Certain copyrighted 20th-century works may not be photographed. Be sure to check the wall label located beside each work of art for permission. Photography is not permitted in special exhibitions.

For permission to sketch, inquire with the Education Department, (919) 664-6754.

Yes. The Museum is wheelchair accessible by elevator and via ramps for the Museum Park Theater and Cinema. Wheelchairs are available for your use at the Museum and may be checked out at the Information Desk.

Parking: Available in the Museum's free lot. Overflow parking is available in the lot facing Blue Ridge Road and on occasion, on the Museum lawn. Bus or motorcoach parking is in the last row of the Museum's parking lot.

Coat-Check Area: Located at the entrance to the Museum. All packages, umbrellas and backpacks must be checked before entering the galleries.

Strollers: Available at the Information Desk and permitted during regular Museum hours, unless otherwise indicated. Strollers are not allowed in special exhibition spaces.

Remember—Please do not touch the artwork.

TICKETS

How do I order tickets?

Tickets may be purchased on-line, in person at the Museum Box Office, or by calling the Museum Box Office at (919) 715-5923.

Tickets for some special exhibitions are timed in order to control crowd flow into exhibition galleries. You may gain entrance into an exhibition beginning with the time listed on your ticket up until the next half-hour interval. Once inside the exhibition, you are welcome to spend as much time there as you would like.

The Museum Box Office accepts cash, personal checks, Visa, Mastercard, Discover, and American Express.

Tickets ordered in advance will be held at Will Call at the Museum Box Office. Tickets held for pickup on the evening of outdoor concerts will be available at a table located outside the front door of the Museum that evening.

As a general rule, tickets may be purchased at the Museum Box Office upon arrival at the Museum. During holidays and the final weeks of any exhibition, advance purchase is recommended as tickets frequently sell out during those times.

To qualify for a senior citizen discount, when available, a visitor must be 65 or older.

The ticketing policy for children varies based upon the event. For paid special exhibitions, children 12 and under are admitted free with an adult. For most concerts and films, tickets are required for any child two and up. Children under two are admitted free if held in the lap of an adult. Any questions regarding specific events may be directed to the Museum Box Office at (919) 715-5923.

MEMBERSHIP

Do members need tickets for exhibitions?

Although there is no charge for special exhibitions for members, they do need a ticket to gain entrance into the exhibition. These tickets may be obtained by presenting a membership card at the Box Office.

How many tickets can I get with my membership?

The level of membership determines the number of free or discounted tickets available to each member. Detailed information is available on the membership page.

If I am a Museum member may I bring a guest to a special exhibition?

The level of membership determines the number of free or discounted tickets available to each member. For more information, please contact the Membership Office at (919) 664-6754 or visit our membership page.

If you have lost your membership card, you should notify the Museum's Membership office at (919) 664-6754.

PARK THEATER INFORMATION

When does the Park Theater open on the night of an event?

The Park Theater opens two hours prior to the start time of the event.

Yes, you are welcome to bring a picnic for outdoor summer concerts and films in the Museum Park. No glass containers are permitted. Only sealed beverage containers are permitted. This policy means beverage containers must be sealed – with the manufacturer’s seal.  All other containers such as plastic pitchers, Igloo-type containers, water bottles, cups, etc. are not permitted.  Please leave those items at home or in your vehicle.  (Parents may bring baby bottles or sippy cups for their young children.

Alcoholic beverages may not be brought on site to Park Theater events. Beer, wine, and nonalcoholic beverages are available for purchase inside the Park Theater.

With the exception of assistance animals, pets are not allowed in the Museum Park Theater. Leashed dogs are allowed on the paved trails in the Museum Park. Please remember to use the pet stations and clean up after dogs.

Outdoor events are held rain or shine. In case of very bad weather, concerts may be canceled. Cancellation decisions may be made as late as show time. If a cancellation occurs, refunds for the face value of tickets will be issued. See the following page for details.

Ticket holders for general admission seating for outdoor films and concerts are encouraged to bring blankets or lawn chairs to sit on.

Seats with seatbacks are assigned in the reserved seating area in the Museum Park Theater, which is directly in front of the stage. The majority of the general admission seating is lawn seating with a limited number of nonbacked bench seats available to the far right and left side of the seated area. These areas are available on a first-come, first-served basis.

Yes. The Museum Park Theater is accessible by wheelchair via ramps.

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